General Booking Questions

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How do I book?
All bookings go through our online portal, so it’s best to start by filling out our enquiry form here. Once we confirm availability, we’ll send a booking link via email for you to complete and secure your event.

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Do you require a deposit?
Yes – we ask for a 20% non-refundable deposit to secure your booking. The remaining balance is due one week before your party date.

 

What happens in the lead-up to the party?
Once your booking is confirmed:

• You’ll receive a confirmation email and helpful reminders before the event.

• We’ll share tips and party advice so you feel totally prepared.

• You can contact us at any time if you have questions or need support.
   

What happens if I need to cancel?

• Cancelling with more than 14 days' notice: your final balance won’t be due, but your deposit remains non-refundable.

• Cancelling with less than 14 days' notice: the full balance is payable as we will have allocated performers and blocked out your time.

 

What areas do you cover?
We’re based in Sunderland and cover the North East, including Newcastle, Durham, Middlesbrough, and surrounding areas. Travel fees apply for certain locations.

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Can I book more than one character?
Absolutely! We offer packages with one, two or more characters. Let us know what you’re looking for and we’ll recommend the best option for your party.

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Party Setup & Logistics

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Do I need to provide anything?
We bring everything we need for the entertainment when you book us for 1 hour or more, including:

• Sound system and music

• Games and props

• Prizes and sweets for the games

We just need access to a power socket to plug in our music system.

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Do you need time to set up?

• 1-hour parties: No set-up time needed – we start right away!

• 90-minute and 2-hour parties: We arrive 10 minutes early to set up our glitter station and sound equipment.
   

Do you arrive in costume?
Yes, we usually arrive fully in costume and ready to go. On very rare occasions, we may need to change at the venue – we’ll always let you know beforehand.
 

What type of venue do you recommend?
We recommend church halls, community centres, and scout huts. These venues usually offer:

• Plenty of open space for games and dancing

• Easy parking for guests

• A simple layout that suits our party setup
   

Do you provide decorations?
No, we don’t supply decor.

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Do you provide prizes and sweets?
Yes! We provide small prizes and sweets for our games – so that’s one less thing for you to organise.

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Extras & Add-Ons

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What is the face glitter station?
Our glitter station is a magical experience where children choose from chunky glitter (typically pink, blue or purple), applied in a sparkly half-moon shape on each side of the face.

• It’s great one-on-one time and helps children feel extra special

• During this part, our performers are seated – we recommend setting out some colouring activities for the rest of the group

• We can provide colouring sheets for a small additional charge if needed
   

Can I have a bouncy castle alongside your entertainment?
Yes – but here’s our advice:

• If you're booking just 1 hour, we recommend deflating the bouncy castle during our visit to help keep the children engaged. It's not essential, but it helps reduce noise and distractions.

• For 90-minute or 2-hour parties, we don’t recommend booking other entertainment at the same time – our parties are fully structured and don’t require additional activities.

• Our Guest Appearance Packages are a perfect fit for bouncy castle parties and other setups where you want a shorter visit from a character.
   

Party Timings & Structure

 

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If I book the 1-hour package, how does that fit into a 2-hour party?
Here’s a structure that works really well:

• First 15 mins: Guest arrival – pop on a playlist and set out colouring sheets or use a bouncy castle

• Next 60 mins: Magical entertainment from us (deflate the bouncy castle if possible)

• Following 20–30 mins: Food time

• Final 15 mins: Wind down with pass the parcel and give out party bags

This format keeps things flowing without any awkward gaps.
 

If I book 90 minutes, what do you recommend?
We recommend booking us at the start of the party. We’ll arrive 10 minutes early to set up and greet guests as they arrive.

• We’ll entertain for 90 minutes

• This leaves you around 30 minutes at the end to serve food and hand out party bags
   

If I book 2 hours, what do you recommend?
We’ll arrive 10 minutes early and be ready to welcome your guests.

• We run the full 2-hour party, including games, glitter, dancing and more

• We allow time midway through for food and a break, and we’re happy to help serve food or assist where needed – just let us know!

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If you have any other questions please don't hesitate to ask! With 14 years of party experience, you are in expert hands.